Effective: 19 August 2026. This website and Tea Tree Boutique Resort are operated by Hotel Supply Services Co., Ltd. References to “Tea Tree”, “we”, “us” and “our” mean that operator as applicable.
These Terms should be read with our Cancellation, Refund, Return and Booking Change Policy, Privacy Policy and the specific rate and stay conditions shown before confirmation.
1. Website information
We aim to keep room descriptions, facilities, photographs, prices and availability accurate. Layout, decoration, views and furnishings may vary within a room category, and services may change for maintenance, safety, weather, seasonality or another reasonable operational cause.
An obvious error does not bind Tea Tree. We may correct a pricing, availability or content error before confirmation and will provide an appropriate remedy if an affected payment has already been captured and the booking is not honoured.
2. Availability and prices
Availability and rates displayed during search are read from the hotel inventory system and may change until a booking is fully confirmed. A room selection, enquiry, saved form, payment attempt or message does not itself reserve accommodation.
The final booking summary identifies the property, dates, room, guest numbers, rate plan, inclusions, restrictions, currency and total. The guest must check these details before payment.
3. Booking formation
A direct reservation becomes binding only when required payment has been successfully completed, Tea Tree has accepted the reservation and a booking reference or written confirmation has been issued. We may verify contact, identity, occupancy, payment or fraud-prevention information before acceptance.
The person making the booking confirms that they are at least 18, are authorised to book for every named guest and will communicate the applicable terms and property rules to them.
4. Payment and booking conditions
Unless the final booking summary expressly states otherwise, Tea Tree direct rates require full advance payment and are non-refundable, non-changeable and non-transferable. Payment processing will be handled by the provider shown at checkout. Tea Tree does not ask guests to send full card details by email or WhatsApp.
Cancellation, amendment, no-show, early-departure, hotel-cancellation, refund and chargeback conditions are set out in the separate complete policy.
5. Guest details and special requests
Information supplied must be complete and accurate. Tea Tree may contact the guest using the email, telephone or WhatsApp number provided. Requests concerning beds, cots, arrival time, room position, pets, accessibility or occasions are subject to availability and are not guaranteed unless confirmed in writing.
6. Occupancy and conduct
Only registered and approved guests may occupy or visit a room. Every stay is subject to the occupancy, children, pet, pool, smoking, quiet-hour and safety rules published in Guest Information and communicated at the property.
Tea Tree may refuse or end service where reasonably necessary for safety, illegality, fraud, abusive behaviour, serious disturbance, unauthorised guests or pets, property damage or another material breach, subject to applicable law.
7. Optional hotel services
Breakfast, spa, laundry, food delivery, rental arrangements and special-occasion services may have separate prices, availability, notice periods and cancellation rules. External providers remain responsible for the services they directly provide. Accommodation confirmation does not guarantee an optional service unless separately confirmed.
8. Acceptable website use
Users must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with availability, automate abusive searches, scrape personal data, make fraudulent reservations or use content in a misleading or unlawful way.
9. Intellectual property and links
Unless stated otherwise, the website design, text, branding and original media belong to Tea Tree, Hotel Supply Services Co., Ltd. or their licensors. Personal trip-planning use is allowed; commercial copying or republication requires written permission.
Links to WhatsApp, maps, booking, payment, rental or other external services are provided for convenience. Their availability, security, content and separate terms are controlled by their respective operators.
10. Liability and events outside control
Nothing in these Terms excludes rights or liability that cannot legally be excluded. To the extent permitted by law, Tea Tree is not responsible for indirect or consequential loss, a guest’s failure to follow instructions, or disruption caused by an event reasonably outside Tea Tree’s control. Any remedy will be assessed under the booking-specific terms and applicable Thai law.
11. Law, changes and contact
These Terms and direct bookings are governed by the laws of Thailand, subject to any mandatory consumer forum. We may update the website Terms prospectively; the booking terms accepted when a reservation is confirmed continue to govern that booking.
Contact Tea Tree at teatreeboutiqueresort@gmail.com, +66 62 989 9694, or 33/3 Wiset Road, Moo 2, Rawai, Phuket 83130, Thailand.